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Support Technician

Support Technician

Certified as a "Remarkable Employer", NANUK's  mission is to protect, mobilize gear to give people peace of mind so that the can live life in full colors.  Our vision is to develop a World-Renowned Gear Protection Brand committed to always find a better way for our People, our Users, and the World​.  The company is proud to offer customized products and various complementary services to customers in Canada and abroad.


  1. Permanent, full-time, in-person, weekday position(40hrs; 7hrs to 16hrs or 8hrs to 17hrs);
  • Group insurance program after 6 months in the job;
  • Pension plan program after 6 months in employment;
  • Virtual Health Program;
  • Years of Service Recognition Program;
  • Opportunities for advancement and professional development in a growing company;
  • Paid corporate events;
  • 4 weeks of vacation after the first year worked;
  • Unlimited coffee and hot chocolate;
  • On-site fitness centre;
  • Human leadership, a culture of collaboration and teamwork;
  • A corporate culture that embraces equity, diversity and inclusion;
  • An equal opportunity employment program that invites applications from women, Aboriginals, visible minorities and people with disabilities;
  • A good working atmosphere;
  • And because on top of all that, we're certified as a REMARKABLE EMPLOYER !!!



  • Bilingual support for ERP (Enterprise Resource Planning) users in Quebec, the United States and Europe;
  • Bilingual support for EDI (Electronic Data Interchange) software users and partners;
  • Execute onboarding mandates for new EDI partners and/or new EDI interfaces;
  • Execute test plans, and report test plan results during ERP and EDI software updates;
  • Set up and maintain ERP and EDI documentation and knowledge bases;
  • Document and track ERP and EDI incidents and change requests;
  • Work with users in the various ERP and EDI software modules;
  • Provide coaching and training on processes and software;
  • Perform a variety of other related duties.



  • Post-secondary education or certification in a related field;
  • 3 to 5 years of experience in a similar position;
  • Experience in a Microsoft environment (Windows and Microsoft 365 / Office 365);
  • Experience with Microsoft Dynamics Business Central;
  • Experience with warehouse management software, MRP (Materials Requirements planning), WMS - an asset;
  • Experience with the InsightWorks suite - an asset;
  • Knowledge of data reporting and export/import - an asset;
  • Experience with TrueCommerce and SPSCommerce EDI platforms - an asset;
  • Application of logic and experience with "basic" development and/or Excel functions;
  • Bilingualism (English and French) oral and written;
  • Versatility and flexibility;
  • Sense of initiative, resourcefulness;
  • Teamwork skills;
  • Organizational skills and priority management;
  • Autonomy and adaptability.


By applying to NANUK, you will be part of a tightly knit team of professionals for whom every day represents a new opportunity to fulfill yourself and have fun with colleagues.