E-Commerce Customer Service Coordinator

Are you dynamic? Do you know how to find solutions to problems? Do you like to meet and exceed customer expectations? This job is for YOU!

NANUK's mission is to protect, organize and transport the goods that are dear to people, giving them peace of mind to live in all colors. Our vision is to develop a global brand of equipment protection and to be committed to always doing better for our people, our customers and the planet. The company is proud to offer customized products and a variety of complementary services to customers in Canada and abroad.

WHY COME TO BE PART OF THE TEAM AT NANUK??????

• Full-time position with flexible hours from Monday to Friday (40hrs per week);
• Fixed-term contract of approximately 14 months;
• Pay weekly;
• Casual Clothing;
• Hybrid telework policy in place;
• Opportunities for career advancement and development in a growing company;
• Virtual Health Program;
• Years of Service Recognition Program;
• Paid corporate events;
• Unlimited coffee and hot chocolate;
• Private fitness center;
• Human leadership, a culture of collaboration and teamwork;
• A corporate culture that embraces equity, diversity and inclusion;
• An equal access to employment program that invites women, Indigenous peoples, visible minorities and persons with disabilities to submit their applications;
• A good working atmosphere;

WHAT DOES THE POSITION CONSIST OF?

• Respond effectively to web customer requests via email, phone and chat.
• Offer product advice to support customers in their purchasing decisions.
• Verify the accuracy of orders in the system and ensure that they are properly processed.
• Manage returns, exchanges, and warranty claims in accordance with internal policies.
• Ensure a rigorous follow-up of each client file until its complete resolution.
• Maintain fluid communication with internal teams (logistics, warehouse, marketing, IT) to resolve customer issues quickly.
• Supporting e-tail customers, i.e. assisting retailers who sell our products through their own e-commerce platform.
• Perform all other related tasks.

ARE YOU THE NEXT TEAM MEMBER WE'RE LOOKING FOR?

• You have a college diploma in a relevant field;
• You have a minimum of one (1) year of experience with social media management and customer service;
• You are comfortable communicating in both languages; both written and oral, in French (advanced) and English (advanced);
• You manage your stress well;
• You know how to show empathy, patience, active listening and compassion;
• You are good at interpersonal communication and are customer-oriented;
• You know how to manage your time while having a good management of priorities;
• You know how to adapt and like change;
• You are proficient in the Office Suite (Word, Excel and Outlook).

By applying to NANUK, you will be part of a tightly knit team of professionals for whom every day represents a new opportunity to fulfill yourself and have fun with colleagues.

Email us your application, we can't wait to meet you 😊!